fw_logo_flowers_light@2x.png
  2. Customer-Service
hero

Welcome to the Customer Service Hub

How can we help you today?

hero icon
Our COVID-19 Response

FAQ's on delivery impact and customer service>

hero icon
Track My Order

Look up, track, and modify your order.>

Manage AccountManage Account
Update payment infoManage my Celebrations PassportAccount settings
My OrdersMy Orders
View delivery statusChange or modify an orderView order history
Celebrations Passport®Celebrations Passport®
What is Celebrations Passport?About free shipping & no service fees with your Passport Account
Frequently Asked QuestionsFrequently Asked Questions
Shipping and DeliveryPayments, billing & promo codesHow do I cancel an order?
Issue With My OrderIssue With My Order
My order is late or missingThe item is different than what I orderedI have another issue

Popular Questions & Answers

Once your order is placed on the site, you'll see a Thank You Page, which will include your order confirmation number on it. Please make sure to hold onto this number in case you have any questions/issues. see more